FAQs

After you have placed the order, you will receive an email with the confirmation of the order. Your order will then be verified by our sales team within 24 hours.

In case of urgency, we do have urgent services where your order will be given top most priority and will expedite as soon as possible free of charge.

For the Wholesale Application, you can fill out the form here. After receiving the application, our sales team will analyze it and check for eligibility. Any product order quantity which is more than our given quantity on the website is eligible for wholesale application. After that, you will receive the required information and catalogues.

Further then, our sales team will guide you through the negotiation process. After the final agreements on both sides, we can then proceed to order placement, payment and production.

For the shipment, we use different shipping companies for different countries.

  • DHL / FedEx normally takes up to 4-7 business days
  • SF Express normally takes up to 4-7 business days
  • Apex / Skynet normally takes up to 7-10 business days

Yes, it is possible to change the number, address and delivery date, just inform us via email or social media. But for the cases where the order is already in stock and sent out for shipment, the minimum charge (approx. USD 12) may apply for changing any above-mentioned information.

For hassle-free payment, we accept the international payment methods: Bank Transfer, Credit Cards and Money Transfer. Please feel free to contact our representative for any queries related to setting up a payment or getting the payment link.

For damaged goods or incorrect goods, we request you to reach out to us within 3 days of time frame until the arrival date. You will get a refund if an incorrect order or damaged product was sent to you.

Once your order is received, it normally takes less than 24 hours to verify and send confirmation. If the ordered goods are already in stock then it will only take 2-3 working days until it is sent for shipment. If not then, the manufacturing process will take upto 2-3 weeks before the shipment. Please note that custom orders will take a tad bit longer ranging around 3-4 weeks depending on the size, quantity and the intricacy of your order.

Our customers can return their purchased items to us in case of damage or if they are not satisfied with the product. For the refund, the items must be returned to the seller within 14 days of delivery. Kedar Craft does not cover your return shipping costs unless received damaged.